CourseGuru SLU complies with the principles of proactive responsibility outlined in Art. 5.2 and 24 of European regulation of data protection.
CourseGuru SLU collects personal data via forms on this website, which are saved in electronic form for the provision of its services. Personal data collection and processing are aimed at maintaining business relationships, providing information, counselling, registration services and other activities.
Below we inform you in detail about the processing of your data.
1. How we treat your data
1.1 We treat your information very seriously. We won't share your personal information with any third party, except with those that provide you with a service, stated below, in which case you give us the right to share the necessary information in order to proceed with the services offered at our website and guarantee service quality.
1.2 We may collect the following personal data you provide by filling out online forms on our website or via telephone:
- First and last name (and middle name or second last name as applicable), country of residence, nationality, date of birth, address, phone number (and emergency number if needed), e-mail, type of studies, subjects and destinations you are interested in as well as other interests related to your enquiry. This data is required to provide appropriate consultation.
- Language level. This is required by some universities and consultant schools as eligibility to programmes frequently availability for specific starting dates depends on the language level of a student.
- Bank information. Should you choose to make any payment by direct debit, we keep this information until the payment has been debited from your account.
- Credit and debit card information. Should you choose to pay by credit or debit card, the data is saved in encrypted form with our payment provider. We will never see your complete card details. The data is kept until the payment has been guaranteed.
- We don't keep data regarding your gender (unless you request that we address you as Mr. or Ms., then we will keep that form of address), religion, ethnicity or any association.
1.3 We may send you periodic information about offers on our website or programmes or services which may be of interest to you. At any given time you have the right to withdraw and may exercise that right through a link in the footer of the email you receive. We may also provide information in form of online banners related to your interests.
1.4 If you choose to rate your satisfaction with programmes or services listed on our website, your rating will be viewable to other visitors of our website along with your age, country of residence, first name and initial - unless you choose to publish your evaluation anonymously.
1.5 Where you have provided explicit consent, we may share your personal information with third parties to contact you related to enquiries or information requests you submit on our website.
2. Data sharing with other providers
Education Service Providers: The personal information you provide is shared with your chosen education service provider (which may be located outside of the EU). Your payment details (credit card/bank account) will not be shared with the education service provider.
Payment providers: When your payment is made by credit card, debit card, PayPal or Skrill, we do not save your payment related data in our own system or records. In such cases you enter your payment information directly on the website of the payment provider. For credit card or debit card payments your payment data is processed by the PCI-DSS certified payment provider Redsys S.L. located in the EU, in Spain. We will never see your complete card details. Your card details are only saved by the payment provider. We will only have to access a so called “token”, which is an ID associated with your payment, provided by the payment provider.
Hosting services operated by a third party: A third party hosts our web server. This is required to provide a fast and secure web service. All data collected as part of the use of this website or in the online forms provided will be processed on our web server. This hosting provider is located within the European Union. The hosting provider does not have root access to our server and can therefore not access any personal data saved on our server. The hosting provider does however have access to the so-called server log files which contain the IP addresses, date and time of request and the requested file name. The hosting provider will keep this data for a maximum of 7 days. The collection of server log files is required to guarantee a secure operation of the server. We will save server logs afterwards for a duration of maximum 12 months on our own server in order to comply with PCI regulations for the exclusive purpose of facilitating criminal investigations in case of attacks on the web server.
We will always keep the information shared with the mentioned third parties to the minimum required.
Our website saves so called “cookies”.
Proprietary cookies set by our own website serve to improve the usability of your website visit. Data such as type of educational programme duration, starting date, and destination preferences are saved in cookies to avoid that users have to repeatedly enter this information in different places on our website and to personalize the user experience. We also save cookies to ensure that website content is always displayed in the language preferred by the user.
Third party cookies are used as well as outlined in the following sections in order to provide a better experience of our website visitors.
You can block or eliminate cookies via the options of your browser’s settings:
• Microsoft Internet Explorer and Microsoft Edge:
• Mozilla Firefox:
You can also manage cookie storage in your browser by means of tools like these:
• Ghostery: https://www.ghostery.com
• Your Online Choices: http://www.youronlinechoices.com
For website analysis this website uses analytics services from Google (Universal Analytics), Facebook and Yandex (Metrica). They help us to detect errors on the website and provide our visitors a better experience.
These services place cookies in the browser of the visitor and collect IP addresses of users in anonymized and non-anonymized form.
Google and Facebook are certified by the EU-US privacy shield. A current certificate for the respective company can be viewed here. Information on Yandex Metrica GDPR compliance can be found here.
You can prevent the collection of the data (including your IP address) generated by the cookie and related to your use of the website as well as the processing of this data by mentioned analytics providers by downloading and installing the browser plug-ins available under the following links:
Facebook (third party plugin): https://chrome.google.com/webstore/detail/disconnect-facebook-pixel/nnkndeagapifodhlebifbgbonbfmlnfm
5. Remarketing advertising
Remarketing with Google Adwords, Facebook/Instagram, Yandex, Bing
This website is promoted in the search result pages of Google, Yandex, Bing as well as on Facebook and on third party websites in their advertising network. For remarketing a cookie is set by these companies upon visiting pages on our site, which allows interest-based advertising. Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
For Google you can disable the remarketing cookie and personalized advertising here.
For Facebook you can disable personalization options of advertising in their ad settings here.
For Bing/Microsoft you can disable personalized advertising in their ad settings here.
For Yandex you can disable interest based advertising in the ad settings here.
Yandex remarketing is associated with Metrica analytics. See also details on Metrica's GDPR compliance.
The other companies mentioned above are certified under the EU-US Privacy Shield. Up to date certificates for the respective companies can be viewed here.
Further information on interest-based advertising and their respective cookie settings can be found at the Digital Advertising Alliance website.
6. Social media plugins
Social plugins for Facebook, Google, Twitter, AddThis, Pinterest.
Our website uses plugins of the above mentioned social media. If you visit a page on our website which uses one of these plugins, your browser will connect automatically to Facebook, Google, Twitter or Pinterest. The content transmitted via this plugin comes directly from the respective provider to your browser and integrated with the page. Through this process, the provider is informed that you have visited that page on our website, even if you do not have an account with them or if you are not signed in at the time. This information (including your IP address) is transmitted by your browser directly to the server of the provider in question (possibly located in the United States), and is stored there. If you are logged into your account with one of these providers, they may automatically include your visit to our website on your profile. If you interact with any of the social plugins, by clicking on the "like" button or on "share", the corresponding information is also sent directly to the provider's server to be stored there. At the same time, this information is published on your social media profile and will be visible to your contacts or according to your privacy settings with that provider. This serves to safeguard our legitimate interests, which predominate in the context of a weighting of interests, in the optimal commercialization of our offer.
If you do not want your personal data to be collected from our website by the stated social media, you must disconnect the corresponding service with the respective provider prior to visiting our website. You can avoid the use of these plugins entirely if you wish, using "NoScript" (http://noscript.net).
Youtube video plugins
Youtube is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").
Other embedded Google services and code:
Google Maps: This website uses Google Maps for the visual presentation of geographic information. Google Maps is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").
This website incorporates the Google Fonts script code which is provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). This serves the legitimate interest of a common presentation and of the website and fast page loading for our visitors. Within this framework a connection is established between the browser and Google’s servers. As a result Google learns that our website has been accessed via your IP address.
Google is certified under the EU-US Privacy Shield. For more information about Google’s data processing please refer to
Our profiles on Facebook, Google, Twitter, Instagram, and Pinterest
Our profiles on social media platforms facilitate the communication with our existing and prospective students. We inform them about our services and ongoing promotions.
When you visit our social media profiles your information may be collected and stored automatically for marketing, research and promotional purposes. So-called usage profiles are created than can be used for example to place advertisements inside and outside of the social media platform. For this purpose usually cookies are also saved by the social media platform on your device. As a user of these platforms you were asked upon account creation to consent to this data processing. As far as the aforementioned social media platforms are headquartered in the US the following applies. For the US, a decision on the appropriateness of the European Commission is available. This goes back to the EU-US privacy shield. A current certificate for the respective company can be viewed here. For detailed information on processing for each of the providers please refer to the above mentioned links to the privacy policies of the respective social media platforms.
Your personal data is encrypted using 256-bit SSL technology and is transmitted over the internet in an encrypted format. We secure our website and our other systems through technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons.
8. Rights of access, rectification, cancellation, limitation, portability and opposition
In accordance with Directive 95/46/EC (General Data Protection Regulation - GDPR) you can execute your rights of access, rectification, cancellation, limitation, portability and opposition to your personal data simply by notifying us via our contact form or by sending a letter to our postal address Paseo Milicias de Garachico 1, 8th Floor Office 86, 38002 Santa Cruz de Tenerife, Spain accompanying your request with a personal identification document (e.g. scan of passport, driving licence, national ID card). You have the right of rectification, cancellation and opposition as far as your request is not conflicting with national regulations for archiving specified e.g. in tax and commercial law.
9. Responsible for data processing and contact for privacy issues
Responsible for data processing is:
Paseo Milicias de Garachico 1, 8th Floor Office 86, 38002 Santa Cruz de Tenerife (Spain)
For any questions, issues or requests regarding privacy issues you can contact us at the postal address above or simply via our contact page.
Last update: 2021-07-26